Refund Policy

Our commitment

We want you to be fully satisfied with Shifty. If something doesn't work for you, we will issue a refund according to the policy below.

14-day money-back guarantee

• New web subscriptions are eligible for a full refund within 14 days of the initial purchase.
• No questions asked — simply email support@shifty-app.com from the email used at signup.
• Refunds are issued to the original payment method within 5-10 business days.

Subscription renewals

• Subscriptions renew automatically (monthly or annually) until cancelled.
• You can cancel anytime from your billing settings — cancellation stops future renewals.
• Refunds for accidental renewals can be requested within 7 days of the renewal charge.
• For annual plans, partial refunds for unused months may be considered case by case.

How to request a refund

1. Email support@shifty-app.com from the email address associated with your Shifty account.
2. Include the date of purchase and reason for refund (optional but helps us improve).
3. We will respond within 1 business day and process eligible refunds within 5-10 business days.

Exceptions

Refunds are not granted in the following cases:

• Requests made more than 14 days after the initial purchase (or 7 days after a renewal).
• Accounts in violation of our Terms of Service.
• iOS subscriptions purchased through the App Store — those are managed by Apple. Request a refund from Apple.

Payment processor

Web payments are processed by Paddle.com, our Merchant of Record. All refunds for web subscriptions are issued through Paddle.

Contact

Refund questions or special cases: support@shifty-app.com