Contact
One address reaches us for everything: support@shifty-app.com. Shifty is made by a small team, so the same people who build the app read the mail.
What to write about
- Support. Something broken, something confusing, a shift that will not save. Tell us which platform you are on — iOS, Android or web — and roughly when it happened. That is usually enough for us to find it in the logs.
- Billing and refunds. Write from the email address on the account. Web subscriptions are handled by Paddle, mobile ones by Apple or Google, and which one you used changes how a refund is processed — see the refund policy.
- Feature requests. Genuinely read. The most useful version tells us what you were trying to do, not what button you think is missing.
- Press and reviews. Ask and we will send screenshots, the logo and whatever else you need. Happy to answer questions about how the product actually works rather than reading you the marketing copy.
- Partnerships and integrations. Same address.
Before you write
A few things are faster to do yourself:
- Cancelling a subscription — from your billing settings on the web, or from the App Store or Google Play subscription screen if you subscribed on a phone.
- Deleting your account and data — from this page, no email needed.
- What happens after the trial — the schedule becomes read-only, nothing is deleted and nothing is charged, because we never took a card. The pricing page spells it out.
Company
Shifty is developed and operated by SARAFAN LLC, registered in the Republic of Uzbekistan. Terms of use are here, the privacy policy is here.